سياسه الاستبدال والإسترجاع

Dear our customers, Since your orders are made to order, we apologize for any replacement or return of any order with personal names, images, or any of your private details. This is also according to the regulations of the Ministry of Commerce. Except in the case of: 1- There is a clear defect in the product. 2- Or it was executed contrary to what was agreed upon between the customer and the store management. If the error was from the store management and it was proven, the customer has the right to exchange or return or re-execute their order again by agreement between them and the store management without paying any additional amount on the new order. If the error was from the customer in case of not choosing the type or name of the product (for perfumes or sprays), the store has the right to choose the most sold product. If the error was from the customer and it was proven, the customer is responsible for the cost of executing the new order or the cost of returning the product to the store according to the agreement between the customer and the store management. 3- After the order is executed and delivered by us to the shipping company at the specified time, the store is not responsible for any delay in shipping or damages that occur. 4- Printing logos and names requires additional days beyond the day specified by the store (3-4 days). Note: In case the order status changes to "executed" or "under execution," the customer cannot cancel or return the order. 5- The amount will be refunded if the order is less than the quantity specified by the store, which is 12 pieces.